Privacy Policy & Terms of Service | Longoriahaus Dog Training

Privacy Policy & Terms of Service | Longoriahaus Dog Training

Welcome to Longoriahaus Dog Training. Your privacy and understanding of our service terms are important to us. Please review the following policies.

Privacy Policy

Longoriahaus, LLC DBA Longoriahaus Dog Training SMS/Text Messaging Privacy Policy

Effective Date: July 4, 2025

At Longoriahaus, LLC DBA Longoriahaus Dog Training, we value your privacy and are committed to protecting your personal information. This Privacy Policy specifically outlines how we collect, use, and manage your phone numbers and other data in connection with our SMS/text messaging program.

1. Your Consent

By opting into our SMS messaging service, you agree to the terms regarding how we handle your data as described in this Privacy Policy, including the detailed information in Section 10. You understand that message and data rates may apply. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

2. Information We Collect

When you interact with our SMS/text messaging program or sign up for updates, we may collect the following types of information:

  • Contact Information: Your name, email address, mailing address, and mobile phone number.
  • Collection Methods: This information is collected via the website contact form, email, rental agreement, or third-party reservation systems.
  • Opt-in/Opt-out Information: Records of your consent to receive messages and any subsequent opt-out requests (e.g., when you text "STOP").
  • Message Content: The content of messages you send to us (e.g., questions about training, scheduling inquiries, responses to updates). We do not share or sell your SMS message content with third parties for marketing purposes.
  • Technical Information (Automated): We may collect information related to message delivery status (e.g., whether a message was delivered), carrier information, and the country associated with your phone number. We do not use this for location tracking.
  • Transactional and Service Information: If our SMS program is linked to your training services, we may associate your phone number with your service registrations, payment status, appointment history, or specific dog's training progress.

3. How We Collect Information

We collect information primarily through the following methods:

  • Directly from You: When you voluntarily provide your information through our website contact form, email, or when you send us text messages.
  • From Our Internal Systems: If you are an existing client, we may associate your phone number with other information we hold about your dog training services to provide a more personalized experience.
  • Through Reservation Systems/Agreements: Information may be collected via rental agreements or third-party reservation systems.
  • Through Our SMS Service Provider: We use Grasshopper to facilitate our text messaging services. Information may be collected and processed by them on our behalf.

4. How We Use Your Information

We use the information collected from our SMS/text messaging program and other sources for the following purposes:

  • To Send You Messages: To deliver the types of messages you've opted into, which include updates, promotions, and reminders related to our products or services, such as:
    • Appointment reminders and confirmations for training sessions.
    • Updates on your dog's training progress (if applicable).
    • Announcements about new classes, workshops, or services.
    • Promotional offers related to dog training.
    • Customer service responses to your inquiries.
    • General operational updates relevant to our services.
  • To Provide Customer Support: To respond to your inquiries and provide assistance related to dog training.
  • To Manage Services: To facilitate scheduling, manage your training packages, and communicate about your dog's participation.
  • To Improve Our Services: To understand message effectiveness, improve our communication strategies, and enhance your overall experience with Longoriahaus Dog Training.
  • For Compliance: To comply with legal obligations, such as maintaining records of consent and honoring opt-out requests.
  • For Analytics: To analyze trends and gather aggregated, anonymized demographic information about our user base (this data will not identify you personally).

5. Sharing Your Information

Mobile opt-in and consent data are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data. Customer data is not shared with third parties for promotional or marketing purposes. Longoriahaus, LLC DBA Longoriahaus Dog Training will not sell, rent, or share the collected mobile numbers. Except in the limited and necessary circumstances described below, we do not share your phone numbers or SMS opt-in data with any third parties.

We may share your information in the following limited and necessary circumstances:

  • With Service Providers: We use third-party service providers like Grasshopper to facilitate our SMS messaging services. These providers are contractually obligated to protect your information and only use it for the purposes of providing the services we've engaged them for.
  • Legal Requirements: If required by law, such as in response to a subpoena, court order, or other legal process, or to protect the rights, property, or safety of Longoriahaus, LLC DBA Longoriahaus Dog Training, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Your Choices and Rights

  • Opt-Out: You can opt out of receiving SMS/text messages from us at any time by replying STOP to any message you receive from us. You may also be able to opt out by texting CANCEL, UNSUBSCRIBE, or QUIT. Upon receiving your opt-out request, we will send you one final confirmation message to confirm that you have been unsubscribed and will no longer receive messages from that specific program/number.
  • Help: For support, reply HELP to any message you receive from us, or contact us directly at dogtraining@longoriahausdogtraining.com or 281-978-6038.
  • Access, Correction, Deletion: Depending on your jurisdiction, you may have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at dogtraining@longoriahausdogtraining.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. This includes access controls and limiting the number of personnel who can view sensitive documentation. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this SMS/Text Messaging Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and/or sending a notification via text message (if appropriate and permissible). Your continued participation in our SMS program after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this SMS/Text Messaging Privacy Policy or our data practices, please contact us at:

Longoriahaus, LLC DBA Longoriahaus Dog Training
610 Topsail Way, Crosby, Texas 77532
Email: dogtraining@longoriahausdogtraining.com
Phone: 281-978-6038
Website: www.longoriahausdogtraining.com

10. Detailed SMS Messaging Policy

Longoriahaus, LLC DBA Longoriahaus Dog Training respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data Collection: We will collect your name, email address, and mobile phone number when you sign up for SMS updates. This information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
  • Data Usage: We use your data solely for account notifications, customer care messages, delivery notifications, and marketing messages.
  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.
  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
  • Messaging Charges & Frequency: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
  • Contact & Opt-Out: Contact Longoriahaus, LLC DBA Longoriahaus Dog Training at 281-978-6038 or dogtraining@longoriahausdogtraining.com for HELP or to STOP receiving messages. You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to dogtraining@longoriahausdogtraining.com or 281-978-6038. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website. We are here to help you.
  • Non-Sharing Clause: We do not transfer, share or disclose consumer data to any external organizations under any circumstances including with your consent except as required by law. Longoriahaus, LLC DBA Longoriahaus Dog Training will not sell, rent, or share the collected mobile numbers.

Terms and Conditions

1. Acceptance of Terms & Services Provided

Welcome to Longoriahaus, LLC DBA Longoriahaus Dog Training ("Longoriahaus," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our services, including but not limited to private training sessions, group classes, puppy socialization, behavior modification, and online courses (collectively, "Services").

By booking a service, making a purchase, or otherwise Browse or using our website and Services, you signify your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. User Responsibilities

As a client of Longoriahaus Dog Training, you agree to the following responsibilities:

  • Punctuality and Attendance: You must arrive on time for all scheduled training sessions and classes. If you anticipate being more than 5 minutes late, you agree to notify us immediately. For in-home sessions, if a trainer arrives at your location and no one is present within 10 minutes of the scheduled start time, the trainer reserves the right to leave, and the session may be forfeited without refund.
  • Online Course Usage: Online course content, including videos, documents, and other materials, is provided for your personal, non-commercial use only. You agree not to share your login credentials, reproduce, republish, distribute, sell, or sublicense any part of the course materials. All course content remains the intellectual property of Longoriahaus Dog Training.
  • Dog Health and Vaccinations: For all in-person services, your dog must be up-to-date on all required vaccinations, particularly the rabies vaccination. If your dog cannot be vaccinated for a medical reason, you must provide a written document from your veterinarian confirming this.

3. Payments, Fees, and Cancellations

  • Payment Policy: For all training sessions and services, scheduling occurs first, and then payment is collected immediately afterward. All services are paid for upfront.
  • Cancellation & Rescheduling (In-Person Sessions):
    • If you have paid for a session or course but have not yet begun the training course, you may cancel an individual session up to 24 hours before its scheduled start time for a refund.
    • Once a training course has begun, no refunds will be issued for the course.
    • You may reschedule individual in-person sessions a maximum of two times, provided you give at least 24 hours' notice before the scheduled session.
    • If our trainer arrives for a scheduled in-home session and no one is present within 10 minutes of the scheduled start time, the trainer reserves the right to leave, and you will be charged for that session (considered a no-show). No refunds or reschedules will be provided for such missed sessions.
  • Online Course Refunds: Refunds for online courses are available for 7 days from the date of purchase, provided the course has not been started. Once you begin an online course, refunds are no longer available.
  • Session Expiration: All purchased training sessions are valid for a period of 6 months from the date of purchase, unless explicitly communicated otherwise at the time of purchase. After this 6-month period, any unused sessions will expire and cannot be accessed, redeemed, or refunded.

4. Disclaimers and Limitation of Liability

  • No Guarantees: We provide professional guidance and instruction, but we do not offer any guarantees regarding your dog's behavior or training outcomes. Dog training success depends on various factors, including the dog's individual temperament, your consistent application of training methods, and environmental factors.
  • Assumption of Risk and Dog Behavior: You acknowledge that dog training involves inherent risks, including but not limited to the risk of bites, scratches, falls, or property damage. You understand that even well-trained dogs can be unpredictable. You remain solely responsible for your dog's actions, behavior, and any damages or injuries caused by your dog at all times, including during training sessions, classes, or while on our premises or under our instruction. By participating in our Services, you voluntarily assume all risks associated with dog training and your dog's behavior. Longoriahaus, LLC DBA Longoriahaus Dog Training shall not be liable for any injuries, damages, or losses resulting from your dog's actions.
  • Client Responsibility for Instructions & Information: You acknowledge that the effectiveness and safety of our Services rely on your full cooperation, adherence to all instructions provided by our trainers, and the accuracy of information you provide regarding your dog's health, history, and behavior. You assume full responsibility for any negative outcomes, injuries, or damages that may arise from your failure to follow instructions or from providing inaccurate, incomplete, or misleading information.
  • Limitation of Liability for Damages: To the fullest extent permitted by applicable law, Longoriahaus, LLC DBA Longoriahaus Dog Training and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Longoriahaus has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; or (iv) statements or conduct of any third party on the Services; or (v) any other matter relating to the Services.

5. Intellectual Property

  • Ownership: All content on our website and in our online courses, including but not limited to text, graphics, logos, images, videos, audio, course materials, methodologies, and software ("Content"), is the exclusive property of Longoriahaus, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Permitted Use: You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Content for your personal, non-commercial use only. This includes using our ideas and methods to create your own personal training plans and notes for your dog.
  • Prohibited Use: You may not copy, reproduce, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any Content obtained from our Services, or otherwise use it for any commercial purpose. Specifically, you are prohibited from copying and redistributing our actual course materials (e.g., videos, text, worksheets).
  • Creation of New Digital Content (with attribution): You may create your own new digital content, such as blog posts, social media posts, or guides, based on the ideas and methods learned from our Services. If you do so, you must provide clear credit and attribution to Longoriahaus, LLC DBA Longoriahaus Dog Training as the source of the original ideas or methods. You are strictly prohibited from plagiarizing our Content or attempting to copyright or claim ownership over any of our original Content without our express written permission.
  • No User Submissions: Longoriahaus, LLC DBA Longoriahaus Dog Training does not accept or permit user-submitted content on its platforms.

6. Governing Law and Dispute Resolution

  • Governing Law: These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
  • Dispute Resolution (Arbitration): Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or validity thereof, shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its then-current Commercial Arbitration Rules.
  • Class Action Waiver: You agree that any arbitration or legal proceeding shall be conducted solely on an individual basis and that you shall not seek to have any dispute heard as a class action, a representative action, or a private attorney general action.
  • Exclusive Venue: The arbitration shall take place in Harris County, Texas. Any judicial proceeding to enforce an arbitration award or to seek injunctive or other equitable relief shall be brought exclusively in the state or federal courts located in Harris County, Texas.

7. Changes to Terms & Contact Information

  • Changes to Terms: We reserve the right to modify or update these Terms and Conditions at any time. We will notify you of any changes by posting the updated Terms on our website, and the "Effective Date" at the top of these Terms will indicate when the latest changes took effect. Your continued use of our Services after the effective date of any changes signifies your acceptance of the updated Terms.
  • Effective Date: These Terms and Conditions are effective as of July 4, 2025.
  • Contact Information: For any questions or concerns regarding these Terms and Conditions, you may contact us at:

    Longoriahaus, LLC DBA Longoriahaus Dog Training
    c/o Registered Agent
    900 Rockmead, Suite 132, Kingwood, Texas 77339
    Email: dogtraining@longoriahausdogtraining.com
    Phone: 281-978-6038